Our GPS tracking system provides accuracy within 3-5 meters under normal conditions. We use advanced positioning algorithms and support multiple satellite systems (GPS, GLONASS, Galileo) to ensure reliable location data even in challenging environments like urban canyons or areas with limited satellite visibility.

Yes, our platform supports remote immobilizer control for compatible devices. You can lock or unlock vehicles instantly through the dashboard or mobile app. All commands are logged for security and audit purposes, and you'll receive real-time confirmation when commands are executed.

Geofences are virtual boundaries you can draw on the map (circular or rectangular). You can create unlimited geofences and assign them to your vehicles. When a vehicle enters or exits a geofence, you'll receive instant notifications. This is perfect for monitoring job sites, restricted areas, or customer locations.

Our platform provides comprehensive real-time alerts including: speeding violations, geofence entry/exit, vehicle towing detection, battery disconnection, ignition on/off, panic button activation, and maintenance reminders. You can customize which alerts you receive and choose between email, SMS, or push notifications.

We store your GPS tracking data for up to 12 months by default, with options for extended retention periods. You can export historical data in multiple formats (CSV, Excel, PDF) and generate custom reports for any date range. All data exports include timestamps, coordinates, speed, and other relevant vehicle parameters.

Yes, our platform supports a wide range of GPS tracking devices and vehicle types including cars, trucks, motorcycles, boats, and heavy machinery. We're compatible with major device manufacturers and support both OBD-II plug-in devices and hardwired installations for professional fleet applications.

When a vehicle loses GPS signal, our devices continue to log data locally and automatically sync when connectivity is restored. You'll see the last known position on the map with a timestamp. We also provide offline alerts so you know when vehicles lose communication, helping you identify potential issues quickly.

Yes, our platform monitors driving behavior including harsh acceleration, hard braking, rapid cornering, and speeding events. We generate comprehensive driving score reports that help you identify training opportunities, reduce fuel costs, and improve overall fleet safety. Reports can be scheduled and automatically emailed to managers.

Your data security is our top priority. All data is encrypted in transit and at rest using industry-standard encryption. We maintain strict access controls with role-based permissions, and all user activities are logged. Your data is stored in secure, GDPR-compliant data centers and is never shared with third parties without your explicit consent.

Our platform provides automated maintenance reminders based on mileage, engine hours, or time intervals. You can set up custom maintenance schedules for oil changes, inspections, tire rotations, and more. The system will alert you before maintenance is due and can integrate with your existing maintenance management workflows.

Absolutely. We provide comprehensive REST APIs and webhooks that allow seamless integration with ERP systems, dispatch software, accounting platforms, and other business applications. Our technical team can assist with custom integrations to ensure the platform works perfectly with your existing workflow.

We provide complete installation support including device configuration, professional installation services (where available), and comprehensive onboarding training. Our support team offers phone, email, and chat support during business hours, plus extensive documentation and video tutorials to help you get the most from your GPS tracking system.

If you've forgotten your login credentials, you can use the "Forgot Password" link on the login page to reset your password. Enter your registered email address and we'll send you a secure reset link. If you've forgotten your username or need additional assistance, contact our support team at assistenza@madicom.it or call +39 081 19966570.

To manage geofences, go to the "Geofences" section in your dashboard. Click "Add New Geofence" to create a work zone by drawing it on the map (circular or rectangular). You can activate/deactivate geofences by toggling the status switch next to each geofence. When active, you'll receive notifications when vehicles enter or exit the designated work zones.

Yes, our advanced geofence scheduling feature allows you to set specific days of the week and time ranges for automatic activation/deactivation. In the geofence settings, you can configure schedules like "Monday-Friday 8:00-18:00" or custom patterns. This is perfect for construction sites, office locations, or any area with specific operating hours.

Absolutely. The immobilizer (Machine Stop) function can be scheduled to automatically activate during non-working hours or specific time periods. You can set up schedules in the "Device Settings" section, configuring automatic immobilization during nights, weekends, or holidays. This provides enhanced security while ensuring your equipment is available when needed.

You can subscribe to our Telegram channel by searching for "madicomsat" in Telegram or clicking the Telegram link on our website. Our channel provides updates on new features, maintenance notifications, system status, and helpful tips for using our GPS tracking platform. You'll receive important announcements and can interact with our support team directly.

Yes, you can export detailed route reports for any vehicle or machine. Go to the "Reports" section, select "Route History," choose your vehicle and date range, then click "Export." You can download the data in multiple formats (PDF, Excel, CSV) including timestamps, coordinates, speed, stops, and total distance traveled. This is useful for billing, compliance, and operational analysis.

Our GPS devices feature internal backup batteries that typically last 4-8 hours when the main power is disconnected, depending on the device model and usage. During this time, the device continues tracking and can send theft alerts. Some models offer extended backup options up to 24-48 hours. The exact duration depends on reporting frequency and environmental conditions.

Each GPS device can support up to 500 iButtons for driver identification and access control. iButtons are small electronic keys that drivers use to identify themselves when starting vehicles or equipment. You can manage iButton assignments in the "Drivers" section of your dashboard, where you can add, remove, or reassign iButtons to different operators as needed.